Hunter Integrated Care Inc.

REFERRAL

A trained staff member is rostered on duty each day as an intake officer to provide information about services, eligibility requirements and if Hunter Integrated Care Inc. has resources available to meet the requested needs. The intake officer will collect basic information, to enable allocation of the request to the appropriate staff member. The person making the referral will be advised of the process including when arrangements will be made for an assessment.

Self Referral

Potential clients, carers, family members or other agencies can make referrals to Hunter Integrated Care Inc. by talking to the intake officer on 1300 364 584.

Agency Referrals

Hunter Integrated Care Inc requires HACC agencies to provide client referrals on a Client Information and Referral Record (CIARR) which can either be posted or faxed. Respite referrals should be made on a carers CIARR. Other providers may use the CIARR to make referrals or use the (Electronic Client Referral) ECR of the Better Service Delivery system.

Client Intake Process

Once clients are deemed eligible and services and resources are available a Case Manager is allocated based on the location and needs of the client and the skills of the Case Manager. The allocated Case Manager will be responsible for the initial assessment and ongoing co-ordination of care. This process, including arrangements for the assessment should be completed within 5 working days of receipt of the referral.

Some of the Hunter Integrated Care Inc Care Team receiving a Honourable Mention award in the Community Care Team section of the 2004 Inaugural Aged & Community Services NSW & ACT Industry Awards for “Recognising Innovation and Improved Quality of Life”.

STAFF IDENTIFICATION

Staff are provided with photographic identification badges that should be worn by all staff whilst on duty.

IN HOME OHS INSPECTIONS

Case Managers will ensure that in home OHS assessments, Form F05-04a1, are conducted when service commences and whenever the additional services are provided. The assessment should be reviewed after two weeks of service by the Case Manager in conjunction with the Direct Care Workers providing the care.

REPORTING HAZARDS

All employees have a responsibility to report hazards in the work place to their supervisors. Prompt reporting and follow up action can prevent a hazard from becoming the cause of an injury.