Service Information

Map of area

Vision

Excellence In Service, Excellence in Business

 

Mission

Excellence In Service Through:

  • Improving people's quality of life.

  • Recognising and celebrating cultural diversity.

  • Promoting and respecting their rights.

  • Access based on individual client needs.

  • Supporting clients to remain within their community.

  • Developing and providing innovative and flexible models of care.

  • Providing a wider choice of care for clients.

  • Being the preferred provider.

Excellence In Business Through:

  • Maintaining a safe, supportive and responsive work place.

  • Developing a skilled workforce.

  • Recognising and valuing employees' and volunteers' contributions.

  • Maintaining a culture of continuous quality improvement.

  • Policies and procedures that support strategic vision.

  • Sustainable growth and development.

  • Researching the evolving aged and disability issues and the development of appropriate care models.

  • Fostering productive partnerships and alliances.

 

Values

Clients, carers, volunteers, employees and the community are entitled to:

  • Make choices in their own lives.

  • Dignity, respect, privacy, confidentiality and to be treated in a non-discriminatory way.

  • Be valued as individuals and receive the required support.

  • Ethical actions and practice according to the organisation's policies.

  • Organisational commitment to developing greater resilience within local communities.